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Articles by Lisa Larroque
In June 2002, Forrester Research reported that about 50% of enterprise content management implementations completed during the previous five years were unprofitable. The report went on to suggest that 50% might actually have been a conservative estimate if decommissioned deployments were also factored in. According to Forrester’s market overview, improved usability emerged as the most important unmet need in the content management space. These conclusions are telling (and consistent) with our experiences as we work with companies to create and implement content management solutions.
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