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Articles by Elton Billings
In assessment of training needs should be a key component of any intranet project that introduces new functionality or other improvements to employees. While usability professionals have pointed to a reduced need for training as one benefit of proper user testing, training should not viewed as simply a Band-Aid for poor interface design. Even if proper testing eliminates interface problems, there are several reasons for viewing training as an important part of any intranet change.
Many corporate intranets are actually made up of content directly authored or otherwise provided by representatives of each department of the corporation. In fact, some intranets are simply a collection of such departmental sites. While managing a corporate intranet is a considerable challenge, managing a departmental intranet site poses its own challenges and pitfalls.
Editorial/Features
Posted 05 Nov 2003
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