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Articles by Miriam Silver
When the Web and Internet exploded in the 1990s, so too did the tantalizing promise that a corresponding wealth of understanding and communication would be available within private companies. Private companies both large and small were quick to create intranets and extranets to serve their employees, clients, and customers. By 1996, more than two-thirds of Fortune 500 companies had an intranet up and running. But 5 years later, were they working? Not really, according to usability expert Alison J. Head in her groundbreaking research study, “On-The-Job Research: How Usable Are Corporate Intranets?”
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