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Articles by Susan Merola
e-Business Connection was a small idea that became a LotusNotes database and then took off to become an extranet. When the Information Center at MasterCard International was established in 1997, LotusNotes was leveraged to promote library services. In 1997 and 1998, e-mail was used as an alerting service to employees that covered important articles in the secondary press. In the beginning of 1999, the service had grown to the point where e-mail was inadequate. Given employee needs, the Information Center Exchange (ICE) was launched in July 1999.
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