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Articles by David Hickman
Since their appearance in the late 1990s, intranets have offered a way to deal with a variety of business issues—in practically every industry and business type. On the back-end, they help address issues of application sprawl by providing a centralized framework. On the front-end, along with content management, intranets provide a single interface to employees through which they can access multiple systems. The goal of providing access to enterprise-wide content has always existed but this dream has not quite been realized—at least in part because employees still struggle to locate information stored in structured and unstructured content repositories. "Findability" has been sacrificed because of the very limited search capabilities provided out-of-the-box by intranet and CMS solutions, and, in some cases, even those provided by search vendors. The key here is out-of-the-box, because findability is an issue of more than just ready-made technology.
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