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Features
e-Business Connection was a small idea that became a LotusNotes database and then took off to become an extranet. When the Information Center at MasterCard International was established in 1997, LotusNotes was leveraged to promote library services. In 1997 and 1998, e-mail was used as an alerting service to employees that covered important articles in the secondary press. In the beginning of 1999, the service had grown to the point where e-mail was inadequate. Given employee needs, the Information Center Exchange (ICE) was launched in July 1999.
At UC Berkeley’s Institute of Industrial Relations, the library is charged with monitoring networked information developments, and the staff was on the watch for a campus portal product selection. While a variety of departmental intranets had popped up at UC Berkeley, no single standard had emerged. The campus had plans for a major new portal, but the exact scope of the product was unclear. Rather than wait, the library staff partnered with IIR’s desktop support staff to create an Institute-wide intranet. The challenge was to create an intranet that would work with the other products and services available in the campus system without duplicating them.
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