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Features
When Microsoft’s Knowledge Network Group (KNG) conducted a user needs assessment as part of product planning for a new library Web site, we discovered our users were hungry for authoritative, organized internal information in combination with third-party content. Previously, we had focused on external, publicly available content, but data gathered in surveys, focus groups, and in one-on-one research indicated that Microsoft’s employees needed seamlessly integrated internal and external business information. Today, the Library portal delivers integrated content on topic pages and through search. Soon we will also integrate content directly into the user’s workspace.
There are three elements of an intranet strategy: an information/content strategy, a technology strategy, and a governance strategy. It is in the development of a governance strategy that most organizations fail to take account of organization issues, especially organization culture. Governance is more than “management,” although a management structure is required.
and revised.
For the purpose of this article, a learning tool is any available resource that can potentially contribute to the ongoing learning and development of an individual or team in a corporate environment. This broad definition includes items like e-books (electronic books). An e-book is a learning resource that can become even more valuable when integrated with other learning tools that are presented in context with the topic of the e-book. This article explores examples from SunLibrary to show the added employee value of having those additional learning tools.
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