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Features
If you dismiss podcasting as over-hyped, hip tech of the week, too niche or geeky for your buttoned-down stick-to-business intranet, then pop in a set of earbuds and listen up! These downloadable audio shows for playback on remote devices (or any desktop media player, for that matter) are little more than a year old, but key corporations already rave about their effectiveness for internal communications.
Each time an intranet manager establishes the annual budget for an upcoming financial year, he or she wonders if it is missing something important. The budgeting process forces the manager to think more deliberately about the enterprise intranet—where it is, where it needs to go, how many enhancements can be done in the next fiscal year, and by whom. Historically this has been a relatively simple exercise size as intranets haven’t needed to mature quickly, with companies only embarking on significant user experience or technology upgrades after much deliberation and planning.
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Consider the impact of a catastrophic event such as Hurricane Katrina in the context of organizations that can no longer count on an historical or even a current record of business operations, intellectual assets, and customer relationships. In fact, the potential for knowledge and information to disappear is significant for many organizations due, among other reasons, to population shifts, disadvantages in infrastructure, culture, and surprise events.
Question: We need to make a substantial investment in our corporate intranets, including implementing content management and search solutions. I have been asked to present a business case using an ROI analysis, but I just can’t get a handle on the numbers. Any suggestions?
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Reviewed this issue:Making Knowledge Visible: Communicating Knowledge Through Information Products; Intranet Blog; Enterprise Search Guidebook
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