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Features
In 2008, for the seventh year in a row, Zurich, Switzerland, was named by Mercer, LLC as the city with the highest standard of living worldwide. Like any city government, Zurich is tasked with getting practical information out to its residents, whether it’s about new water lines, trash collection, or the latest trendy food event. In Zurich’s case, its website was suffering from a bit of an identity crisis. So the powers that be decided it was time to revamp the city’s website—to make it an easier-to-use, more cohesive portal for web authors as well as users.
In 2006, KUKA Systems, a global manu- facturer of automated assembly lines, began to use Traction TeamPage, a wiki-based intranet solution for collaboration and sharing from Traction Software, to track and collaborate on software and process improvement in its enterprise applications group based in offices outside of Detroit.
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Intranet teams are busy and are pulled in many directions by different stakeholders. Resources are limited, and senior management visibility is often low. Most teams do not have the luxury of playing with technology without some level of accountability. So what can real-world teams do?
The more websites I’ve observed in the past 12 years, the more I’ve noticed that there is a strong relationship between website characteristics and the dynamics of the affiliated organization. In fact, I think I’ve discovered some direct correlations. I refer to the study of these relationships as “web phrenology.”
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Reviewed this issue: Intranet Design Annual 2009; Seamless Teamwork: Using Microsoft SharePoint Technologies to Collaborate, Innovate, and Drive Business in New Ways
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