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Features
In today's global economy, collaboration among knowledge workers is vital, with distributed employees needing to work with coworkers, partners, and customers across time zones and differing technical environments. For enterprise IT managers, the challenge is finding the right mix of tools that spur collaboration as employees strive to meet constantly changing business requirements and customer expectations.
With more than 400 full-time staff members and a similar number of student assistants, the student affairs division had been struggling with gaps in its support of technology, as well as barriers in the effective sharing of information across departments. To address these challenges, the Division of Student Affairs created Student Affairs Information & Technology Services (SAITS) with a goal of ensuring compatibility and common functionality across the division.
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While great intranet parts can be bought some of the time, a truly great intranet cannot be bought entirely with money alone. Truly innovative intranets possess some four general qualities: transactions, engagement, governance, and content.
From user-centered design to user satisfaction surveys, most organizations now practice some form of user involvement in the intranet. Clearly the old top-down, organizationally structured intranet is a dying species. "It's about time!" you might say. However, in some cases the pendulum has swung too far the other way.
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Search Patterns: Design for Discovery; Information Representation and Retrieval in the Digital Age, second edition
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