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SEPTEMBER/OCTOBER 2010 ISSUE
Features
In April 2010, the U.S. Department of Transportation put new regulations into effect regarding long tarmac delays. For Continental Airlines, transforming this regulation into a workable reality means ensuring that dozens of internal departments and individuals can quickly and easily communicate with any of a number of outside vendors at any given point.
Editorial/Features By Sue Marquette Poremba - September/October 2010 Issue,
The Financial Accounting Standards Board (FASB) is responsible for publishing the "bible" of the accounting world, the U.S. Generally Accepted Accounting Principles (GAAP). In the past, when an accounting firm and auditors needed the answers for even routine questions, it meant searching through thousands of pages, which was costly for businesses in terms of time, money, and responsiveness. It was clear that a better solution was needed.
Editorial/Features By Errin O'Connor - September/October 2010 Issue,

Columns
Many intranets are ugly-very, very ugly. Designs dating from the 1990s, determined by the out-of-the-box layout of dated publishing tools or created by back-end developers, are commonly seen within the firewall. intranets cannot afford to be useful but ugly. Conversely, of course, they can't be beautiful but useless. Intranets may not be not sales and marketing tools or high-profile ecommerce sites, but looks still matter.
Editorial/Columns By James Robertson - September/October 2010 Issue,
One of the first questions we ask organizations when we start an engagement is: "Do you have any idea how much your organization spends on its website and/or intranet?" The intranet is frequently riding fiscally on the coattails of another program. This does not always allow for strategic planning for intranet development. So it's important that intranet managers begin to develop a comprehensive intranet budget.
Editorial/Columns By Lisa Welchman - September/October 2010 Issue,

Read_Me_File
User Adoption Strategies; The Accidental Taxonomist
Editorial/Read_Me_File By Martin White - September/October 2010 Issue,