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Features
Content providers face a host of challenges-new information sources, new channels, new formats, a new social networking culture, new competitors, and above all, higher consumer expectations. As the information environment grows more complex, users paradoxically expect the information experience to be both richer and easier.
Privacy and security are pressing issues in the digital age. This year alone, data breaches ranged from a Bank of America employee leaking confidential information to celebrity cellphones getting hacked. Enterprises have more reason than ever to implement strategies to reduce the risks.
Columns
For the past 6 years, I have run the "Global Intranet Trends" survey. This year, 2011 marks a big transition that has been a couple of years in the making. The report, published in October 2011, is titled "Digital Workplace Trends 2012." Why the term "digital workplace"? After presenting the results of the yearly "Global Intranet Trends" survey in conferences in many different countries, I was repeatedly asked, "How do you define ‘intranet'"? I gave a variety of different answers, always with a lot of discussion and friendly disagreements among the audience.
I often hear intranet strategies that include something about "breaking down silos" as a way to improve knowledge sharing or collaboration. Silos, otherwise known as departmental barriers or cliques, have long been a target of internal social media, and knowledge management before that.
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